Your privacy is important

Xprina is committed to protecting the privacy of your personal information. This Privacy Policy (“Policy”) explains how we collect, use and disclose information about our customers, team members, suppliers (and their employees) and people who apply for employment with us. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.

Who we are?

Our website address is:

“We”, “us”, “our” and “Xprina” means Xprina (trading as

Purchasing of Merchandise

Payment: If you purchase any merchandise through Xprina, you will be required to provide Xprina information regarding your credit card or other payment instrument. You represent and warrant to Xprina that such information is true and that you are authorized to use the payment instrument. You will be responsible for all taxes associated with your purchase of merchandise through the Service.

Loss and Cancellation: Title and risk of loss for all merchandise ordered by you will pass to you on our delivery to the shipping carrier. We reserve the right to cancel any order for any merchandise for any reason.

Our approach to handling data

Proprietary Rights

Service Content, Software and Trademarks: You are only authorized to use the Xprina Service for the purpose of engaging in business transactions with Xprina. You may not use any automated technology to scrape, mine or gather any information from Xprina Service or otherwise access the pages of Xprina Service for any unauthorized purpose. If you are blocked by Xprina from accessing Xprina Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying the Xprina Service or distributed in connection therewith are the property of Xprina, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software.

Xprina Service may contain images, artwork, fonts and other content or features (“Service Content”) that are protected by intellectual property rights and laws. Except as expressly authorized by Xprina, you agree not to modify, copy, frame, rent, lease, loan, sell, distribute or create derivative works based on the Xprina Service or the Service Content, in whole or in part. Any use of the Xprina Service or the Service Content other than as specifically authorized herein is strictly prohibited. Any rights not expressly granted herein are reserved by Xprina.

The Xprina name and logos are trademarks and service marks of Xprina  (collectively the “Xprina Trademarks”). Other company, product and service names and logos used and displayed via the Xprina Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Xprina. Nothing in these Terms of Service or the Xprina Service should be construed as granting any license or right to use any of Xprina Trademarks displayed on the Xprina Service, without our prior written permission in each instance. All goodwill generated from the use of Xprina Trademarks will inure to Xprina’s exclusive benefit.

Third Party Material: Under no circumstances will Xprina be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content or materials. To the maximum extent permitted under applicable law, the third party providers of such content and materials are express and intended third party beneficiaries of these Terms of Services with respect to their content and materials.

Xprina may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Xprina, its users or the public.

What we collect

1. The types of information that we collect about you could include:

We may collect the following information:

  • Name
  • Contact information including home/business addresses, email addresses and phone number
  • Demographic information such as zipcode, preferences and interests
  • Details about your Xprina purchases and transaction history with us and your Xprina product and service preferences;
  • Details about purchases, product or service preferences, transaction history and current or pending transactions, browsing and marketing interactions (such as the products viewed or added to your shopping cart) on website, apps, social media
  • Social media account names or tags (where you have engaged with us on a social media platforms);
  • Payment information where you have paid by credit card, debit card or “buy now pay later”, and information about your credit history;
  • Other information relevant to customer surveys and/or offers

We will usually collect personal information about you directly from you.

Often you can deal with us anonymously or by using a pseudonym, but in this situation we may not be able to provide you with the full range of services available. For example, we will not be able to deliver products to you if you do not provide us with address details for the delivery.

2. The main ways we collect personal information are:

  • during your order or purchase of products from us;
  • when you contact us, making an inquiry, making a complaint or providing feedback, seeking a refund, or if you are a supplier or service provider in connection with the supply of products and services by your business to us;
  • if you access our website, including by the use of cookies, tags and pixels, which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Google and Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising;
  • if you interact with us via social media platforms;
  • if you subscribe to any of our publications (including any mailing lists) or subscriptions
  • if you participate in any competition or promotion that we conduct;
  • if you undertake any of our induction, safety or compliance processes;
  • if you submit an employment application to us;
  • from publicly available sources, including from Philippine Government agencies, internet search platforms and social media platforms such as Facebook;
  • from any person authorised to act on your behalf or authorised to provide your personal information to us;
  • from anyone sharing information with us for loss prevention and/or law enforcement purposes; and

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Sell, deliver, administer, improve and personalise our products and services;
  • Provide advice regarding our products and services to you;
  • Process payments and credit checks, and to provide layby services;
  • We may use the information to administer our website and improve our products and services.
  • Manage our stores, supply arrangements and inventory;
  • Consider feedback and remedy complaints that you may make to us, communicate with you and operate our customer service centre;
  • Provide refunds and exchanges and undertake;
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Personalise advertising and content displayed to you (including the layout and content of our website/app, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook);
  • Monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers;
  • Undertake database compilation and management, data processing, data analysis and matching, market research or trend analysis to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing;
  • To derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you.
  • In the case of our suppliers or service providers, to manage the provision of products and services to us;
  • To monitor and measure the use of our websites or apps, including web-based referral channels, data entered and digital behaviour such as links clicked;
  • To assist us in administering our policies, or to investigate complaints in relation to team member conduct;
  • In the case of inferred characteristics produced through data analysis, for improving products and service offerings;
  • To recruit and assess our employees or engage contractors;
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We work with a number of third parties in carrying on our business and may disclose your personal information to:

  • Third parties to facilitate the provision of products and services to you (including to facilitate repairs, replacements and customer recalls), such as product manufacturers and suppliers and logistics service providers;
  • Marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events;
  • Third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook);
  • Third parties who provide services to us in connection with our business operations, including data monitoring, data analysis and data matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website/apps;
  • Credit reporting agencies, for example if your business is a supplier to us;
  • Third parties who provide other administrative and operational services to us in connection with our business, including financial institutions, security services providers, market research or feedback collection companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers;
  • Our professional advisers to enable them to provide services to us;
  • Third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of policy or law, fraudulent activities, loss prevention activities;
  • Law enforcement agencies, government agencies or other third parties, where required under or authorised by law;
  • Other persons notified to you at the time the relevant personal information is collected; and
  • In special circumstances – for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process;
  • From time to time we may provide aggregated and de-identified information to other business partners for various purposes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, Xprina seeks to ensure that personal information held electronically by or for Xprina is held on secured servers in controlled facilities.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to contact Xprina

You can contact us in writing or by email as set out below:

Color Art Studio
San Francisco St.
Catbalogan, Samar
Philippines 6700


Changes to this Policy

Xprina may update this Policy from time to time. We may let you know of significant changes to this Policy by posting a notification on our website. The current version of this Policy will always be available on our website and was last updated in October 2023.