Terms of Service

1. Acceptance of Terms

By accessing and using the Xprina website (xprina.ph) or engaging our custom sublimation printing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Xprina provides custom sublimation printing services, including but not limited to:

• Custom sports jerseys and team uniforms
• Corporate and business apparel
• Polo shirts and work uniforms
• Custom design consultation
• Sublimation printing on various fabric types

All services are subject to availability and our production capabilities. We reserve the right to refuse service for any reason at our sole discretion.

3. Order Process and Pricing

Order Placement

• Orders can be placed through our website contact form, email, or phone
• All orders require a detailed quote approval before production begins
• Custom designs must be approved by the customer before printing
• Minimum order quantities may apply for certain products

Pricing and Payment

• All prices are quoted in Philippine Peso (PHP) and are subject to change
• A deposit may be required before production begins
• Final payment is due upon completion or before delivery
• Additional charges may apply for rush orders or special requirements
• All quoted prices are valid for 30 days unless otherwise specified

4. Design and Intellectual Property

Customer Designs

• Customers are responsible for ensuring they have rights to use all designs, logos, and images
• Xprina is not liable for copyright or trademark infringement claims related to customer-provided designs
• We reserve the right to refuse printing copyrighted or trademarked material without proper authorization

Xprina Designs

• Original designs created by Xprina remain our intellectual property
• Customers receive usage rights for their specific order
• We may showcase completed work in our portfolio unless specifically requested otherwise

5. Production and Delivery

Production Timeline

• Standard production time is 7-14 business days from design approval
• Rush orders may be available for additional fees
• Production times may vary during peak seasons
• We will notify customers of any delays as soon as possible

Delivery

• Local delivery within Samar is available
• Nationwide shipping is available for an additional fee
• Customers are responsible for providing accurate delivery addresses
• Risk of loss transfers to customer upon delivery or pickup

6. Quality Assurance and Returns

Quality Standards

• We maintain high quality standards for all products
• All items are inspected before delivery
• Minor variations in color due to monitor differences are normal
• We guarantee our workmanship for 30 days from delivery

Returns and Exchanges

• Custom products are non-returnable unless there is a manufacturing defect
• Claims for defective products must be made within 7 days of delivery
• We will replace or refund defective items at our discretion
• Customers must provide photographic evidence of any defects

7. Limitation of Liability

To the maximum extent permitted by law, Xprina's liability for any claim related to our services is limited to the amount paid for the specific order. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Delays in delivery due to circumstances beyond our control
• Damage to items after delivery or pickup
• Copyright or trademark infringement claims related to customer designs

8. Force Majeure

Xprina is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, supply chain disruptions, or equipment failures.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

10. Prohibited Uses

You may not use our services for:

• Any unlawful purpose or to solicit unlawful acts
• Printing copyrighted or trademarked material without authorization
• Creating items that are defamatory, obscene, or offensive
• Violating any local, national, or international laws
• Infringing on the intellectual property rights of others

11. Account Termination

We reserve the right to refuse service or terminate our relationship with any customer who violates these Terms of Service or engages in behavior that we deem inappropriate or harmful to our business.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Samar, Philippines.

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: